Customer Support Executive

For A Client Of Teamlease Digital

location 1 to 3 Years location 2,00,000 - 5,00,000 Per Year location Hyderabad, Delhi, Ahmedabad, Faridabad, Gurgaon, Bangalore, Mumbai, Navi Mumbai, Pune, Chennai, Ghaziabad, Noida, Kolkata
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Posted: 28 Days ago

Job Description

Responsibilities:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.


Requirements:

A bachelor’s degree in administration or a related field.

A minimum of 1 years experience.

Excellent interpersonal and written and oral communication skills.

Ability to lead a team.

Knowledge of CRM systems.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Job Details

Role BPO / Customer care

Industry Type ITES

Employment Type Full Time

Education BBA/BBM

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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