Desktop Support Engineer

For A Client Of Teamlease Digital

location 1 to 3 Years location 24,000 - 28,000 Per Month location Hyderabad
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Posted: 9 Days ago

Job Description

❖ Working with service now ticketing toll.

❖ Working on incident management and adhere the SLA matrices

❖ Incident reporting on pending and escalated issues.

❖ Coordination with various technical teams as and when required.

❖ Troubleshooting frequent account lockout issues.

❖ Working on work group to domain joining.

❖ Handling user calls and creating new user tickets as per the user query.

❖ Responsible for maintaining SLA record (monthly, weekly, yearly).

❖ Responsible for password reset for users

❖ Troubleshooting printer related issues

❖ Proactiveness on high priority issues.

❖ Maintain Report to the Excel sheet.

❖ Working on user Password reset issues, printer issues, out-look issues.

❖ Resolve common IT issues related to operating systems, applications, and networking.

❖ Participate in root cause analysis for recurring technical issues.

❖ Assist with software installation and troubleshooting for specialized applications.

❖ Working in remote support using remote support tool.

❖ Provide basic network support, including troubleshooting VPN connectivity.

Job Details

Role IT Hardware Engineer

Industry Type

Employment Type Full Time

Education
Diploma, B.Com, B.Pharm, BA, M.Com, M.Pham, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, BFA
Job Id
1788997
State
Telangana
Country
India

Key Skills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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