For A Client Of Teamlease Digital
•Receive and respond to user support requests also into End user computing.
•Record request for services, timing of response and resolution of issues
•Assist users, both remotely and in person on any IT hardware break/fix, or desk side media system related problem, identifying tracking, isolate and repair of IT and network faults.
•Responsible for maintaining asset inventory, (include mobile devices like iPad and iPhone).
•Experience in using Remedy, Service Now, Slack and Jira
•Strong technical knowledge as well as good communication and collaboration skills Troubleshooting endpoint security controls such as anti-virus and software firewalls
•As a team lead: Implement team goals or objectives, Supervise, train or guide team members. Manage remote teams, be knowledgeable about each team members job role.
•Coordinating with corporate Security team for periodic project Audit.