It Support Engineers

For A Client Of Teamlease Digital

location 0.5 to 6 Years location 40,000 - 50,000 Per Month location Hyderabad
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Posted: 1 Month ago

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:


  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Details

Role L1/L2 Support Engineer

Industry Type ITES

Employment Type Contract

Education Diploma

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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