Process Executive

For A Client Of Teamlease Digital

0 Year

20,000 - 20,000 Per Month location

Hyderabad

This Job has Expired

Posted: 11 Months ago

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Job Description

Detail JD:

Should be able to resolve customer queries & handle grievances to preserve the company’s reputation
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers & take initiatives in the team
Making sure the job is completed within the defined SLA / TAT time
Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
Informs customers by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Escalate appropriate issues and follow-up till closure
Keep records of customer interactions, process customer accounts and file documents

Job Details

Role BPO / Customer care

Industry Type

Employment Type Contract

Education

BA, BBA/BBM

Job Id

1035330

State

Telangana

Country

India

Key Skills

Softskills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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