Process Executive

Detail JD:

• Should be able to resolve customer queries & handle grievances to preserve the company’s reputation
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers & take initiatives in the team
• Making sure the job is completed within the defined SLA / TAT time
• Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
• Informs customers by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Escalate appropriate issues and follow-up till closure
• Keep records of customer interactions, process customer accounts and file documents