Process Executive

For A Client Of Teamlease Digital

location 0 Year location 20,000 - 20,000 Per Month location Hyderabad
This Job has Expired
Posted: 3 Months ago

Job Description

Detail JD:

  • Should be able to resolve customer queries & handle grievances to preserve the company‚Äôs reputation
  • Build sustainable relationships and trust with customer through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Take the extra mile to engage customers & take initiatives in the team
  • Making sure the job is completed within the defined SLA / TAT time
  • Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
  • Informs customers by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Escalate appropriate issues and follow-up till closure
  • Keep records of customer interactions, process customer accounts and file documents

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About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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