Senior Training Coordinator

Responsibilities & Tasks:

• Supporting End to End Training for different Market Areas and Global programs as per defined scope
• Inputs and updates courses and Learning Objects into the LMS according to approved and defined standards
• Creates course items and schedules offerings and/or upload/retire content in the LMS
• Regular update of cases in the case management system for tracking KPI and Volume
• Manages the class roster and monitors enrollment, and provides status updates to stakeholders
• Inputs the student feedback in the LMS
• Provides records and generates management reports as required
• Addresses or escalates LMS issues to responsible groups
• Maintains accurate information in the LMS for employees and managers to find applicable learning events
• Coordinates with training participants, course facilitators and, when necessary, with external vendors
• Managing the Non-LMS activities which included training room booking, booking of refreshments, instructor procurement and training material booking and procurement
• Support with related learning tools outside of the LMS
• Provide RCA on cases if required
• Performs second line support for employees and operational line managers
• Compliant with regional and global mandatory directives