Servicenow - Contact Center

For A Client Of Teamlease Digital

0 Year

7,00,000 - 9,00,000 Per Year location

Hyderabad

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Posted: 1 Month ago

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Job Description

Join our Customer Support team in Hyderabad, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:

Professionally answer calls from customers and partners
Log cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
Assign cases in NowSupport to the correct Subject Matter Expert Team
Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.

Skills:

The ability to communicate effectively with people at all levels.
The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
The ability to work as part of a team and on their own initiative.

Job Details

Role IT Software-Engineer

Industry Type

Employment Type Contract

Education

BE/B.Tech

Job Id

1307637

State

Telangana

Country

India

Key Skills

Technical Support

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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Servicenow - Contact Center

Job Description

Key Skills

About Company

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