Servicenow - Contact Center

For A Client Of Teamlease Digital

location 0 Year location 7,00,000 - 9,00,000 Per Year location Hyderabad
This Job has Expired
Posted: 7 Months ago

Job Description

Join our Customer Support team in Hyderabad, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:

  • Professionally answer calls from customers and partners
  • Log cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
  • Assign cases in NowSupport to the correct Subject Matter Expert Team
  • Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.


Skills:

  • The ability to communicate effectively with people at all levels.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • The ability to work as part of a team and on their own initiative.


Job Details

Role IT Software-Engineer

Industry Type

Employment Type Contract

Education
BE/B.Tech
Job Id
1307637
State
Telangana
Country
India

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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