Engineering Application Support

Description:

L1 level Engineering Application Support with 2-4 years of experience
Job Description – 

Company: DTICI
Department: Information Technology
Job Area: Application Support
Position Location: Bangalore
Education: B.E/B.Tech,
Experience: 2 to 4 years

We are looking for an enthusiastic Level 1 Support Engineer to provide first-line technical support for the Daimler Truck PDM (Product Data Management) tool and assist engineering business users. The role requires strong problem solving skills, a user centric communication style, and the ability to quickly understand issues so they can be triaged to the right support groups. This position plays a key role in ensuring smooth and uninterrupted business operations

Key Responsibilities:

• Provide first-level site support for Germany business users on Siemens Team Center as PDM / PLM tool.
• Triaging tickets to different queues based on the user query.
• Respond to Business user queries and provide timely responses & resolutions.
• Willing to work in German time zone, also willing to work on Indian public holidays
• Document support processes and maintain knowledge base articles.
• Logical approach and excellent problem-solving skills.


Skills Requirement:

• Siemens Team Center as PDM / PLM tool
• Ability to communicate effectively with engineering users and support teams
• ITIL framework knowledge
• Experience in working with ServiceNow
• Strong analytical and problem-solving skills.
• Good communication and customer support skills.
• Collaborate with development and QA teams for bug reporting and verification.
• Strong analytical and troubleshooting skills.
• Good communication and customer support abilities, able to work in shift as required.