Technical Support Engineer

Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.

 Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field

support staff.

 Participate in after-hours remote support rosters.

 Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.

 Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).

 Technical writing skills will be required to publish issue resolution documents

 Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion

 Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and

geographies. (own team, members of SC and Product Divisions)

 Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS

division.

 Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components,

including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.

 Basic functional knowledge on Windows, Linux, VMware, UNIX