Technical Support Engineer

For A Client Of Teamlease Digital

location 4 to 10 Years location 5,00,000 - 16,00,000 Per Year location Hyderabad
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Posted: 16 Days ago

Job Description

Duties:What you get to do in this role:

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. 

*The Performance Support Engineer must be able to work outside of normal business hours on occasion (weekend shifts, holidays) on a rotational basis.*

Opportunity:

In this role, you will find ways to remediate outages or enhance performance on the ServiceNow platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization. Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better-formed queries. You will review Javascript and Java application code to point out and fix performance concerns. You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.

Skills:Required Skills

  • Strong personal commitment to quality and customer service
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Java experience- ability to read and understand object oriented design principles and memory management
  • Experience in one (or more) scripting languages-
  • JavaScript is preferred. Python or Perl-plus
  • Advanced Unix/Linux experience
  • Ability to analyze java heap dumps as well as thread dumps
  • Working knowledge of the components in a web applications stack.
  • Experience diagnosing performance degradation (e.g. explain plans, database tuning)
  • Strong teammate with high level of commitment and excellent communication skills

Desired Skills

The following additional skills are preferred but not required:

  • Understanding of Web Services, JDBC, ODBC
  • Understanding of TCP/IP and Networking knowledge
  • Experience with Splunk
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • A fundamental understanding of ITSM, ITIL, and/or CMDB

Education:Bachelors (B.E/B.TECH/B.C.A) or Masters (M.E/M.Tech/MCA) degree or equivalent.

Job Details

Role IT Software-QA/Tester

Industry Type

Employment Type Contract

Education
BE/B.Tech
Job Id
1788890
State
Telangana
Country
India

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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