Analyst/Senior Analyst

For A Client Of Teamlease Digital

location 0 Year location 3,50,000 - 8,50,000 Per Year location Hyderabad, Bangalore
This Job has Expired
Posted: 7 Months ago

Job Description

·       Ensure Network connectivity related issues are troubleshooting on time & make sure cables are connected proper manner.

·       Monitoring Patches updates, new user access, Policy level, LAN, AP Monitoring, User level access monitor

·       Maintain records related to Calls registered and resolution, Spares usage report, records of repair and replaced equipment’s / parts,

·       Ensure all IT Assets are working proper & upgrades of hardware/ software.

·       Resolved issues related to Windows, application, and hardware configuration.

·       Knowledge in Ticketing tool (Service request, Service desk – Version 10, BMC, Ng Auto Fix, Dell tech direct, Microsoft Teams)

·       Ensure timely follow-up with end-users via e-mails or phone calls.

·       Administration of end-user accounts, permissions In Active Directory

·       Identified and solved the issue accurately and compiled as per the SLA.

Raising support Requests on Dell, Lenovo, HP, Surface Pro, MAC Book for warranty and service-related queries &new laptop purchase guidelines.

·       Handling critical situations and coordinating with technical team.

·       Remote support co-ordination with IT Help desk for technical issues.

 

Job Details

Industry Type
Employment Type
Contract
Education
BCA, BE/B.Tech, BSc
Job Id
954993
State
Telangana, Karnataka
Country
India

Key Skills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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