Analyst/Senior Analyst

For A Client Of Teamlease Digital

location 0 Year location 3,50,000 - 8,50,000 Per Year location Hyderabad, Bangalore
This Job has Expired
Posted: 1 Year ago

Job Description

·       Ensure Network connectivity related issues are troubleshooting on time & make sure cables are connected proper manner.

·       Monitoring Patches updates, new user access, Policy level, LAN, AP Monitoring, User level access monitor

·       Maintain records related to Calls registered and resolution, Spares usage report, records of repair and replaced equipment’s / parts,

·       Ensure all IT Assets are working proper & upgrades of hardware/ software.

·       Resolved issues related to Windows, application, and hardware configuration.

·       Knowledge in Ticketing tool (Service request, Service desk – Version 10, BMC, Ng Auto Fix, Dell tech direct, Microsoft Teams)

·       Ensure timely follow-up with end-users via e-mails or phone calls.

·       Administration of end-user accounts, permissions In Active Directory

·       Identified and solved the issue accurately and compiled as per the SLA.

Raising support Requests on Dell, Lenovo, HP, Surface Pro, MAC Book for warranty and service-related queries &new laptop purchase guidelines.

·       Handling critical situations and coordinating with technical team.

·       Remote support co-ordination with IT Help desk for technical issues.


Job Details

Role L1/L2 Support Engineer

Industry Type

Employment Type Contract

BCA, BE/B.Tech, BSc
Job Id
Telangana, Karnataka

Key Skills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

0 Similar Jobs

Jobs By Cities

View all

View Less