Analyst/Senior Analyst

·       Ensure Network connectivity related issues are troubleshooting on time & make sure cables are connected proper manner.

·       Monitoring Patches updates, new user access, Policy level, LAN, AP Monitoring, User level access monitor

·       Maintain records related to Calls registered and resolution, Spares usage report, records of repair and replaced equipment’s / parts,

·       Ensure all IT Assets are working proper & upgrades of hardware/ software.

·       Resolved issues related to Windows, application, and hardware configuration.

·       Knowledge in Ticketing tool (Service request, Service desk – Version 10, BMC, Ng Auto Fix, Dell tech direct, Microsoft Teams)

·       Ensure timely follow-up with end-users via e-mails or phone calls.

·       Administration of end-user accounts, permissions In Active Directory

·       Identified and solved the issue accurately and compiled as per the SLA.

Raising support Requests on Dell, Lenovo, HP, Surface Pro, MAC Book for warranty and service-related queries &new laptop purchase guidelines.

·       Handling critical situations and coordinating with technical team.

·       Remote support co-ordination with IT Help desk for technical issues.