Assistant Customer Service

1. Order Processing 2. Processing Indents/ Invoices/ Purchase Orders/ Inter company orders (SAP) . 3. Co-ordination with customers, overseas colleagues , logistic teams & CHAs for timely delivery of import shipments. 4. Shipment feedback and import documentation to customers. 5. Payment follow-up, Follow up for remittance details , Follow up with KL Hub for payment adjustments , credit release etc. 6. General Co-ordination with Principals and their customers. 7. Processing Customer Requests and coordinating with respective departments. 8. Attending to Customer requests and coordinating the prompt resolution.Sample order processing , feed back / response to customers and Customs Clearance. 10. To generally act as a support to the efforts of the Sales /marketing personnel of the Company. 11. Updating customer profiles and updating CRM data on customer requirements. 12. Maintaining & Updating Sales Records & Generating Reports. 13. Backup for Local Sales; Co-ordination with warehouse and customers for stock & sale. 14. Supporting BL projects for Sourcing activities / Responsible for Export order processing / documentation etc./ co-ordinating with marketing / overseas customers and local logistics teams. 15 Supporting BL Projects for Tolling activities :- Responsible for local co-ordination with Toller for material sourcing / Internal order requisition of raw-materials required for tolling 16. Customer complaint management : follow ups ; complaint settlement 17. High Seas documentation , shipments follow ups , HSS agreement & BOE follow up and document upload in SAP. 18. Responsible for 3rd party orders pertaining to countries like Bangladesh ,Srilanka and Nepal.