Assistant Customer Service

For A Client Of Teamlease Digital

location 2 to 5 Years location 2,00,000 - 5,00,000 Per Year location Mumbai
This Job has Expired
Posted: 6 Months ago

Job Description

1. Order Processing 2. Processing Indents/ Invoices/ Purchase Orders/ Inter company orders (SAP) . 3. Co-ordination with customers, overseas colleagues , logistic teams & CHAs for timely delivery of import shipments. 4. Shipment feedback and import documentation to customers. 5. Payment follow-up, Follow up for remittance details , Follow up with KL Hub for payment adjustments , credit release etc. 6. General Co-ordination with Principals and their customers. 7. Processing Customer Requests and coordinating with respective departments. 8. Attending to Customer requests and coordinating the prompt resolution.Sample order processing , feed back / response to customers and Customs Clearance. 10. To generally act as a support to the efforts of the Sales /marketing personnel of the Company. 11. Updating customer profiles and updating CRM data on customer requirements. 12. Maintaining & Updating Sales Records & Generating Reports. 13. Backup for Local Sales; Co-ordination with warehouse and customers for stock & sale. 14. Supporting BL projects for Sourcing activities / Responsible for Export order processing / documentation etc./ co-ordinating with marketing / overseas customers and local logistics teams. 15 Supporting BL Projects for Tolling activities :- Responsible for local co-ordination with Toller for material sourcing / Internal order requisition of raw-materials required for tolling 16. Customer complaint management : follow ups ; complaint settlement 17. High Seas documentation , shipments follow ups , HSS agreement & BOE follow up and document upload in SAP. 18. Responsible for 3rd party orders pertaining to countries like Bangladesh ,Srilanka and Nepal.                                                                                                                                        

Job Details

Role BPO / Customer care

Industry Type

Employment Type Contract

B.Com, BA, BCA
Job Id

Key Skills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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