Customer Support Representative

 Review of service receipt tools such as Mailbox/SharePoint/Shared drive

 Enters new orders/quotes from customers through order entry systems,

with emphasis on error-free order management

 Enters changes and cancellations from customers through order entry

systems (SAP, Salesforce) using required customer metrics

 Maintains accurate and organized order files, order acknowledgments

and customer contact information to the required shared

drives/tools/systems

 Proactively communicates in a timely manner with internal

teams/stakeholders regarding order verification queries, order status,

pricing, and shipment status.

 To be competent on 1-2 process task (Portal, Order Entry or quoting)