Customer Care Support

Technical Support Professional with 3+ years of experience supporting enterprise customers in SaaS and

cloud environments across North America and Canada. Proficient in Salesforce case management, SLA-

driven ticket resolution, and Microsoft 365 administration. Skilled in advanced troubleshooting, root cause

analysis, and escalation management. Experienced in collaborating with cross-functional teams to deliver

high-quality B2B support. Familiar with virtualization and data protection tools like VMware vSphere and

Veeam Backup & Replication.