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For A Client Of TeamLease Digital
1 to 9 Years
20,000 - 90,000 Per Month
Bangalore, Belgaum, Bellary, Bidar, Dharwad, Gulbarga, Hubli, Kolar, Mangalore, Mysore, Davanagere, Bijapur, Hubli-Dharwad, Raichur, Bengaluru, Karnataka-other, Chikkaballapur, Chikkamagaluru, Hassan, Mandya, Tumakuru, Koppal, Ramanagara, Shivamogga, vijaynagar, Bagalkote, Chamarajnagar, Chitradurga, Gadag, Haveri, Kodagu, Udupi, Uttara Kannada, Yadgir, Talikot, Bengaluru Rural, Mysuru, DAKSHINA KANNADA, KALABURAGI, BENGALURU URBAN, VIJAYAPURA, Belagavi, Ballari
Respond promptly to customer, carrier, and driver inquiries via phone, email, and chat.
Resolve customer issues and complaints effectively, maintaining professionalism and empathy at all times.
Provide accurate information regarding services, processes, and policies to assist customers in decision-making.
Follow defined communication scripts, service guidelines, and escalation procedures.
Identify issues that require escalation and coordinate with supervisors or managers for timely resolution.
Maintain accurate and detailed customer records in CRM and related systems.
Update case status, document interactions, and ensure proper closure of service requests.
Meet individual and team performance targets such as response time, resolution rate, CSAT, and SLA adherence.
Collaborate with internal teams such as Operations and Logistics to ensure smooth service delivery.
Adhere to company policies, data privacy standards, and quality guidelines.
Participate in training programs, coaching sessions, and process improvement initiatives.
Handling International clients
Job Details
Employment Type Contractual
