IDAM Analyst

This is a combination functional/technical role. The ideal candidate will demonstrate proficiency in these areas, while

further developing their technical skills:

 ITSM Tools:

o Experience working with ITSM tools such as ServiceNow.

 Identity & Access Management Expertise:

o Experience supporting one or more of the following technology areas:

o Identity Governance & Administration (IGA): Familiarity with SailPoint IdentityIQ (IIQ) for Identity

Lifecycle, Access Request & Recertification, and User Provisioning/Deprovisioning.

o Enterprise & Cloud Directories: Knowledge of Microsoft Active Directory and EntraID.

o Multi-Factor Authentication (MFA): Expertise with SafeNet MobilePass or similar platforms.

o Privileged Access Management (PAM): Experience with tools such as Delinea Secret Server, Netwrix

SecureOne, CyberArk, or similar.

o Customer Identity & Access Management (CIAM): Familiarity with tools such as SAP Customer Data

Cloud (CDC/Gigya) or similar.

 End-User and Technology Team Support:

o Experience providing Level 2 (L2) support for identity and authentication issues for end users and

technology teams.

o Familiarity with incident response and root cause analysis for authentication service outages, identity

synchronization issues, and cybersecurity events.

o Experience collaborating with Service Desk, Site Services, and Security Operations teams

 Desirable Skills:

o Proficiency with Microsoft Power Apps, including building or customizing forms and applications to

enhance identity-related workflows or integrations.

o Experience with data analytics and automation tools, such as Alteryx, for streamlining workflows and

troubleshooting data-related issues.

o Familiarity with data warehousing concepts and the ability to collaborate effectively with teams

managing data warehouses to support identity-related processes.

 Must be fluent in both written and spoken English, with the ability to communicate effectively across technical

and non-technical audiences.