Desktop Support Engineer

Key Responsibilities

• Hardware & Software Support: Installing, configuring, and troubleshooting desktop computers, laptops, peripherals (printers, scanners), and software applications.

• Troubleshooting: Diagnosing and resolving hardware, software, and networking problems via phone, remote sessions, or in-person

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• System Maintenance: Performing routine maintenance, applying updates, and ensuring system security (e.g., antivirus, firewalls).

• User Support & Training: Assisting employees with technical issues, explaining complex technical concepts, and training users on system usage.

• Asset Management: Managing the lifecycle of computer hardware, including imaging, deploying, and retiring devices.

• Documentation: Tracking support requests via ticketing systems and updating documentation for FAQs and technical issues.

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Required Skills and Qualifications

• Technical Knowledge: Proficient in Windows/Mac OS environments, network connectivity (VPN/LAN/DHCP), and SaaS applications.

• Hardware Proficiency: Experience with hardware repair and troubleshooting (desktops, laptops, printers).

• Certifications: Often requires certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL.

• Communication Skills: Strong interpersonal skills to communicate technical details to non-technical users.

• Problem-Solving: Excellent diagnostic skills to quickly identify and solve technical issues