Desktop Support Engineer Tr

Hardware and Software Support: Installing, upgrading, and troubleshooting laptops, desktops, printers, peripherals, and software applications (Windows/macOS/Linux).

Incident Management & Troubleshooting: Resolving network connectivity, system crashes, and application issues, utilizing ticketing systems (like ServiceNow or JIRA) for tracking.

User Administration: Managing user accounts and permissions, including password resets and access management via Active Directory or Microsoft 365.

Asset Management: Maintaining inventory of hardware and software, handling procurement, and retiring outdated equipment.

Security & Maintenance: Rolling out patches, updating antivirus, maintaining, and configuring security protocols for end-user systems.

Onboarding/Offboarding: Setting up workstations for new hires and recovering equipment from exiting employees.