Desktop Support Engineer

A passionate graduate student seeking a challenging role in a progressive organization to improve my technical expertise and problem-solving abilities thereby contributing to the organization's growth.

Professional Experience: Worked as Desktop Support Engineer in ITSAD Technologies from May 2024 to Till Now

Roles and Responsibilities:

• OS Installation

• Outlook Configuration

• Troubleshooting Outlook issues

• Troubleshooting printer issues

• Troubleshooting Blue screen and black screen issues

• Worked on DHCP and DNS

• I worked on Ticketing Tool

• I provided remote support and end user support.

• Adding PC into domain

• Adding printers and configuration of printer

• Troubleshooting system running slow issues.

• Troubleshooting Hardware, Support and Application issues.

• Worked on Desktops, Laptops and Printers.

• Installing and configuring software’s and application as per user requirement

• Creating share folders, RAM Checking

• Adding workgroup pc into domain

• Trouble shooting internet connectivity issues.

• Configuring and troubleshooting of Outlook issues.

• Installation and Configuration of Operating system

• Responsible for troubleshooting internal issues.

• Worked in Domain environment.