For A Client Of Teamlease Digital
· Adhere to the deadlines of specific markets.
· Keep abreast of the new changes in the market’s rules.
· Ensure up to date standard operating procedures.
· Performance management - Self.
2. Activity Monitoring / Challenges
· Play active role in identifying and implementing process improvements.
· Ensure timely completion of the market specific tasks.
· Endeavour to learn as many markets as possible.
· 121 with the team leaders to track self-performance and identify areas of improvement.
· Complete daily checklist in timely manner.
· Ensure that the process documents are up to date and capture all new updates in the market.
· Fluctuating volume.
· Day today issues.
3. Key Performance Indicators
· Feedback from Client / Team Leaders
· Process improvements identified and implemented
· Daily checklist
· Ad hoc basis, as and when there is any change in the market rules
FUNCTIONAL SKILLS & KNOWLEDGE REQUIRED:
· Knowledge and hands on experience of key markets (Mature and Complex)
· Good communication skills (verbal and written)
· Customer focus
· Analytical Skills