For A Client Of Teamlease Digital
1. Read, understand and analyze client processes as per the business rules as a subject matter expert.
2. Execute the process accurately and timely as a hands-on processor.
3. Master the given process and help the team members to overcome process-related queries
4. Escalate issues and seek advice when faced with complex issues/problems.
5. Pay close attention to the quality of written and verbal English skills within Team.
6. Creates a logical plan, realistic estimates, and schedule for an activity or project segment.
7. Ensure LWIs are followed and updated regularly and train the team members on process updates.
8. Ensure process controls are in place; Maintain, validate and update process documentation as applicable to ensure compliance with documentation requirements.
9. Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective action for current remediation and future control.
10. Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
11. Participates in Knowledge Transfer of any process/client and acquires in-depth knowledge of the process as an SME.
12. Participates in various internal or client initiatives related to Process.
13. Must have a clear understanding of the existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
14. Translation from German to English and support the team on the same.
2. Support Team lead / Manager with Daily stats/reporting and MOS.
3. Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
4. To be available on the floor throughout the day to resolve process-related issues.
5. Participate in Team building activities.
6. Create effective QC and Audit mechanisms within the process to ensure the delivery of SLAs.
7. Assist in training/educating HRO personnel on learning and acquiring skills in the process.