Incident Manager

For A Client Of Teamlease Digital

location 0 Year location 6,00,000 - 12,00,000 Per Year location Chennai
This Job has Expired
Posted: 1 Year ago

Job Description

Handle customer tickets and Incidents (Trouble shoot, Resolve Escalate) towards GD sulte of application,production Jobs and take actions as needed for resolving escalating them as needed. Monitor the alerts and take actions. Ensure that always ON monitoring is in place to address any application Issues, Have a close watch on GD BM TATis adhered. Work as a team and exhibit collaboration mind set, Create /update Knowledge article for various events in analysis step and resolution. Willing to work in shifts (Mon - Fri 6:00 AM IST to 10:00 PM IST -AM IST , will be working in any one of the three shifts based on round robin)




Qualifications required Basic knowledge in Dynatrace,Splunk Technical knowledge basic Unix knowledge:

ITIL process Aware of BMC ticketing tool along with Incident management process and request fulfilment procedure.

communication skills.


Experience Required


Minimum of 2 to 3 years of experience is preferred

  

Job Details

Role IT Software-Engineer

Industry Type

Employment Type Contract

Education
BE/B.Tech
Job Id
968060
State
Tamil Nadu
Country
India

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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