IT Service Desk

For A Client Of Teamlease Digital

location 2 to 4 Years location 5,00,000 - 9,00,000 Per Year location Mumbai, Navi Mumbai
This Job has Expired
Posted: 1 Year ago

Job Description



  • Provide IT Level 1 Service Desk Support for end-users across all locations.
  • Receive, log, and manage calls/tickets from internal staff and external clients via telephone, email, chat, and web submissions.
  • Assist users with any IT issues, requests and questions.
  • Resolve as many calls as possible and adhere to standard KPIs.
  • Perform password resets and account unlocks on Active Directory user accounts or business applications.
  • Accurately gather and record all relevant details in the ITSM ticketing tool (ServiceNow).
  • 1st and 2nd line support - Troubleshoot IT related problems relating to in-house software and hardware, such as Laptops, Chromebooks, Desktop PCs, Printers and other Peripheral devices.
  • Troubleshoot basic network connectivity and application access issues.
  • Take ownership of user problems and follow-up on open tickets on behalf of the user
  • Drive resolution and communicate progress in a timely manner
  • Maintain highest levels of integrity, customer service and professionalism
  • Resolve issues with Microsoft applications used within us (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, Azure)
  • Create knowledgebase documentation, guides and how-to's to be utilized by the Service Desk.
  • Support telecom needs including MS Teams, Call Center Applications, and Microsoft InTune.
  • Serve as the liaison between end-users and other support teams as needed.





·        College degree preferred.

·        At least 2 years' experience working in a high call volume, time sensitive IT support environment for a large company, supporting global users. Voice support experience mandatory.

·        Experience working in a team-oriented, collaborative environment.

·        Basic knowledge of Windows OS, Active Directory, as well as Microsoft exchange server.

·        Basic networking skills including TCP/IP, DNS and DHCP.

·        Basic IT security knowledge.




·        Rotational shifts in a 24x7 support process.

·        Shift duration 9 hours per day, 5 days a week.

·        Will work primarily in the evening or night shift (India time)

·        Should be equipped to work from home, but may be required to work at the office when required. Company transport will be provided within Mumbai city limits.


Job Details

Role L1/L2 Support Engineer

Industry Type

Employment Type Contract

Job Id
Maharashtra, Maharashtra

Key Skills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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