Marketing Executive

Job Overview
DPNG Direct Marketing Executive is primarily responsible for obtaining Registrations of DPNG
Customers, Coordinating & ensuring timely conversion and smooth onboarding of the customer and
supporting customer in surrendering his LPG Cylinder/s.
Key Responsibilities:
1. DPNG Marketing Activities:
 Organize and deliver customer awareness sessions on PNG usage and benefits & execute
domestic marketing activities to promote PNG services
 Conducting marketing and promotional campaigns & Distributing pamphlets and other
promotional materials.
 Explaining various Schemes and their merits along with PNG benefits to Customer
 Handle customer inquiries and provide suitable schemes and convince them for opting for PNG.
2. New DPNG Customer Registration:
 Conduct door-to-door visits for DPNG Customer registration & assist customers for
process.
 Manage new PNG connection registrations and ensure accurate data entry in CRM
software/DMA portal / Excel Sheets.
 Verify customer details, including KYC updates and document collection.
 Coordinate with TG teams for customer complaint resolution during
Registration/Conversions.
3. Conversion of New / already Registered Customer
 Provide administrative support to the Lead – Projects for day-to-day site tasks.
 coordination with PE-PNG vendors and TG teams to ensure conversion work front
availability to contractors.
 Support SD validation for customer accounts.
 Coordinate with customers to facilitate smooth conversion processes.
 Achievement of monthly targets set by GA team.
4. Assistance for LPG Cylinder Surrender
 Assist newly converted / already converted customers for surrendering their LPG Cylinder/s
to respective OMC
 Make “LPG Cylinder Surrender” forms of respective OMC readily & Free of Cost available to the customer.
 Provide assistance in filling the above forms.
 Submit / Assist in submitting duly filled forms of the customer to respective OMC.

 Submit a copy of the receipt from OMC for TG Records.
5. Other Responsibilities
 Maintain an updated area wise customer database for future communication.
 Attend customer calls and assist customer care, as required.
6. Compliance & Process Improvement
 Ensure adherence to internal controls, audit requirements, and financial policies.
 Ensure “No Cash” Dealing.
Key Skills & Competencies:
 Strong Communication Skills in Local Language
 Aptitude for Sales
 6 months Experience in Direct Marketing Activities in Utility / FMCG / Insurance / Credit Card /
Auto Industry / Gig Economy etc.
Key Performance Indicators (KPIs):
 Number of Registrations per Month
 Number of Conversions per Month
 Number of LPG Cylinder Surrenders per Month