Process Developer

Primary Role:

Chargeback/ Rebates analyst responsible for the daily resolution of supplier chargebacks and discrepancies. Work directly with suppliers to ensure the timely and accurate administration of resolving discrepancies. Monitor both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for process improvements based on analytical findings. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.

Key Responsibilities:

∙ Perform reconciliation and analysis of accounting information for suppliers on customer eligibility and price.

∙ Research supplier issues to determine validity and provide appropriate support to substantiate CAH position.

∙ Ensure that customer contract eligibility corrections are sent to the Contract’s team.

∙ Daily identification of incoming chargeback variances

∙ Reviewing/Validating Chargebacks

∙ Communicate regularly with suppliers to resolve issues.

∙ Work exception reports on a daily basis and utilize reporting to identify possible quality issues.

∙ Ensure that service level expectations are met or exceeded.

∙ Utilize systems and software to perform complex research assignments.