Service Desk Engineer

KYNDRYL SOLUTIONS PRIVATE LIMITED

1 to 3 Years location

10,000 - 30,000 Per Month location

Mumbai, Pune, thane

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Posted: 8 Hours ago

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Job Description

Professional Summary

Seeking a Service Desk Engineer role to apply skills in troubleshooting, Active Directory, Office 365, and ticketing systems while ensuring high-quality IT support and customer satisfaction.

Work Experience

Service Desk Engineer - Plaxonic Technical Service, Pune (From 5th Dec 2024 to Current)

Provide first-level technical support to end-users via phone, email, and remote tools.
Installed, configured, and maintained hardware and software, including desktops, printers, and peripheral devices.
Support Windows, Office 365, VPN, and network connectivity issues.
Managed print services, including printer setup, driver configuration.
Perform password resets, accounts unlocks, and group policy management.
Log, track and manage incidents and service requests in ticketing systems.