Service Desk

For A Client Of Teamlease Digital

location 0 Year location 5,50,000 - 9,00,000 Per Year location Mumbai
This Job has Expired
Posted: 1 Year ago

Job Description

  • Provide IT Level 1 Service Desk Support for end-users across all locations.
  • Receive, log, and manage calls/tickets from internal staff and external clients via telephone, email, chat, and web submissions.
  • Assist users with any IT issues, requests and questions.
  • Resolve as many calls as possible and adhere to standard KPIs.
  • Perform password resets and account unlocks on Active Directory user accounts or business applications.
  • Accurately gather and record all relevant details in the ITSM ticketing tool (ServiceNow).
  • 1st and 2nd line support - Troubleshoot IT related problems relating to in-house software and hardware, such as Laptops, Chromebooks, Desktop PCs, Printers and other Peripheral devices.
  • Troubleshoot basic network connectivity and application access issues.
  • Take ownership of user problems and follow-up on open tickets on behalf of the user
  • Drive resolution and communicate progress in a timely manner
  • Maintain highest levels of integrity, customer service and professionalism
  • Resolve issues with Microsoft applications used within Ocwen (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, Azure)
  • Create knowledgebase documentation, guides and how-to's to be utilized by the Service Desk.
  • Support telecom needs including MS Teams, Call Center Applications, and Microsoft InTune.
  • Serve as the liaison between end-users and other support teams as needed.

Job Details

Role L1/L2 Support Engineer

Industry Type

Employment Type Contract

Job Id

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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