Engineer Software Development

A competent IT professional with over 22 years of industry experience in product

and application development, support, programming, release management,

stakeholder engagement, and product management. Brings extensive expertise

in CRM platforms, particularly Microsoft Dynamics 365 and Salesforce having

served in roles such as Developer, Team Lead, Project Manager, and Scrum

Master across multiple CRM development and support projects involving

Microsoft Dynamics CRM, Salesforce, and Simple CRM solutions.

 Integration experience using the Force.com SOAP API and REST API

 Worked on designing of custom object, custom fields, Record Types, Page

Layout as per client requirements

 ITSM professional with experience in Incident, Problem, and Change

Management aligned with ITIL best practices