ITSM Analyst

Experience: 4–6 Years

Location: Noida / Faridabad / Bangalore - Work from office.

Key Responsibilities:

Required Skills & Qualifications:

 4–6 years of experience in IT Service Management / ITSM

 Strong knowledge of ITIL framework (certification preferred)

 Hands-on experience with ServiceNow

 ITIL experience is mandatory

 Solid understanding of Incident, Problem, Change Management, and CMDB

 Advanced Excel skills (mandatory)

 Experience in reporting and data analysis

 Excellent verbal and written communication skills



Good to Have:

 Working knowledge of SQL