Control Tower Executive

Key Responsibilities

1. Monitoring, Reporting & Governance

• Monitor aged projects, open actions, and delivery risks across GICS portfolios

• Prepare and maintain real-time workload and performance reports

• Support critical situation (CritSit) escalation reporting and leadership visibility

• Perform ad-hoc operational analysis to support Geo Leaders and senior

leadership decision-making.

2. Operations Enhancement Tracking

• Track operational improvement initiatives across ITC/CFS

• Maintain benefits realization, milestones, and progress reporting

• Highlight delays, risks, and dependencies to stakeholders

3. Outage & Incident Tracking

• Track and report service outages within GICS

• Consolidate outage data, trends, and impact analysis

• Support leadership reporting on recurring issues and preventive actions.

4. ServiceNow (SNOW) Transition Support

• Support ACR releases in ServiceNow as part of Phase 1 transition activities

• Assist in data validation, reporting, and transition readiness tracking

• Coordinate with SNOW stakeholders and service teams

5. Enablement & Knowledge Management

• Support Lab Asset management and LCD pilot initiatives

• Assist in finalizing and uploading KM content into UKM and other KM tools

• Participate in manual driver testing and validation activities.