Technical Support Engineer

For A Client Of Teamlease Digital

location 2 to 3 Years location 4,00,000 - 4,50,000 Per Year location Bangalore
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Posted: 23 Days ago

Job Description

Technical Support Job Description 
Responsibilities:
Diagnosing & Troubleshooting technical issues.
Monitoring systems performance, Queues and third-party subscriptions.
Coordinating with Operations team to provide technical feedback, prioritize issues, educating fixes / alternate solutions
Following up with technical team to ensure the identified problem is resolved.
Testing and evaluating new technologies, compatibility of new applications with existing ones.
Supporting the roll-out of new applications.
Providing periodic reports and analysis of the technical issues 
Preparing documentation and SOPs for resolutions

Skill requirements
Degree in computer science or information technology.
Prior experience of 2 to 3 years in tech support or a similar role (not just application support)
Basic Knowledge of languages such as NodeJS, Java, MongoDB, MYSQL etc.
Proficiency in Windows/Linux.
Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.
Excellent interpersonal and communication skills.


Job Details

Role L1/L2 Support Engineer

Industry Type IT

Employment Type Contract

Education BE/B.Tech

Key Skills

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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