Sr Desktop Engineer

1. End-User Support

• Provide technical support to users for hardware, software, and network issues

• Handle support requests via calls, emails, or ticketing systems

• Troubleshoot desktop, laptop, and peripheral issues

2. Hardware & Software Management

• Install, configure, and maintain desktops, laptops, printers, and scanners

• Perform OS installations and upgrades (Windows, macOS, Linux)

• Install and configure business applications and tools

3. Troubleshooting & Issue Resolution

• Diagnose and resolve system errors, crashes, and performance issues

• Troubleshoot network connectivity (LAN/Wi-Fi/VPN) problems

• Provide quick resolution or escalate complex issues to higher-level teams

4. User Account & Access Management

• Create, modify, and deactivate user accounts

• Manage access permissions using tools like Active Directory

• Reset passwords and ensure access compliance

5. IT Asset Management

• Track and maintain inventory of IT assets (desktops, laptops, accessories)

• Ensure proper asset allocation and documentation

• Coordinate hardware replacements and upgrades

6. Security & Compliance

• Install antivirus and ensure endpoint security (e.g., Microsoft Defender)

• Apply security patches and updates regularly

• Follow IT policies and ensure compliance with security standards

7. Remote Support

• Provide remote troubleshooting using tools like TeamViewer or AnyDesk

• Assist users working from remote locations

8. Documentation & Reporting

• Maintain records of issues, solutions, and configurations

• Update knowledge base and troubleshooting guides

• Generate reports on incidents and resolutions