Job Description

1. Technical Support

  • Provide first-level (L1) and second-level (L2) support for desktops, laptops, and peripherals

  • Troubleshoot hardware, software, and network issues

  • Install, configure, and maintain operating systems (Windows, macOS, Linux)


2. System Installation & Configuration

  • Install and upgrade OS, drivers, and applications

  • Configure email clients (Outlook), printers, scanners, and other devices

  • Set up new systems for employees (user onboarding)


3. User Support & Issue Resolution

  • Respond to IT tickets, calls, and emails within SLA timelines

  • Diagnose and resolve issues related to:

    • Login/access problems

    • Software errors

    • Connectivity issues (LAN/Wi-Fi/VPN)

  • Provide remote and on-site support


4. Network & Connectivity Support

  • Troubleshoot basic network issues (IP, DNS, DHCP)

  • Support VPN connectivity and remote access tools

  • Coordinate with network teams for major issues


5. Hardware Maintenance

  • Diagnose and repair desktop/laptop hardware issues

  • Replace faulty components (RAM, HDD/SSD, power supply, etc.)

  • Maintain inventory of IT assets


6. Security & Compliance

  • Install and update antivirus and security patches

  • Ensure systems comply with IT policies and security standards

  • Manage user access and permissions (Active Directory)

Job Details

Employment Type Contractual

Education
Graduate
Job Id
5093523
State
Odisha
Country
India

Key Skills

About Company

For a Client of TeamLease Digital

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