Customer Support Executive-Service

Job Summary

We are looking for a Customer Support Executive who will be responsible for handling customer queries, providing product/service information, and resolving issues efficiently to ensure customer satisfaction.

Key Responsibilities

• Handle customer queries via phone, email, and chat.

• Provide accurate information about products and services.

• Resolve customer complaints and issues in a timely manner.

• Maintain records of customer interactions and transactions.

• Follow up with customers to ensure issues are resolved.

• Coordinate with internal teams for problem resolution.

• Maintain a high level of customer satisfaction.

Required Skills

• Excellent communication skills (verbal and written).

• Strong problem-solving and analytical skills.

• Good listening and interpersonal skills.

• Ability to handle customer complaints professionally.

• Basic computer knowledge (MS Office, CRM tools).

• Ability to work in shifts if required.

Qualification

• Graduate / Undergraduate in any discipline.

• Prior experience in customer service, BPO, or support roles is preferred.