Job Description

Desktop Support Engineer – Roles & Responsibilities

1. End-User Support

  • Provide technical support to users for hardware, software, and network issues

  • Handle support requests via calls, emails, or ticketing systems

  • Troubleshoot desktop, laptop, and peripheral issues


2. Hardware & Software Management

  • Install, configure, and maintain desktops, laptops, printers, and scanners

  • Perform OS installations and upgrades (Windows, macOS, Linux)

  • Install and configure business applications and tools


3. Troubleshooting & Issue Resolution

  • Diagnose and resolve system errors, crashes, and performance issues

  • Troubleshoot network connectivity (LAN/Wi-Fi/VPN) problems

  • Provide quick resolution or escalate complex issues to higher-level teams


4. User Account & Access Management

  • Create, modify, and deactivate user accounts

  • Manage access permissions using tools like Active Directory

  • Reset passwords and ensure access compliance


5. IT Asset Management

  • Track and maintain inventory of IT assets (desktops, laptops, accessories)

  • Ensure proper asset allocation and documentation

  • Coordinate hardware replacements and upgrades

Job Details

Employment Type Contractual

Education
Graduate
Job Id
5092503
State
Telangana
Country
India

Key Skills

About Company

For a Client of TeamLease Digital

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